Faqs

  • Products
  • Decants
  • Shipping
  • Warranty & Returns
  • Payments
  • Contact
  • Are the products original?

    Yes, 100% original. All perfumes and cosmetics are sourced through official distributors or trusted suppliers. 

  • How are orders packed?
    With the utmost care! - Perfumes: protected with bubble wrap and sturdy boxes - Cosmetics: securely and carefully packed - Decants / samples: in padded envelopes with extra protection
  • Can I try before buying?

    Yes! We offer:

    • Decants (mini perfume vials, 2–3 ml)
    • Samples, when available
    • Custom kits, made according to your preferences
  • How do I know if a perfume suits me?
    We recommend starting with a decant or sample. This way, you can test the fragrance on your skin, in your daily routine. We also offer personalised advice - feel free to contact us!
  • Can the packaging be different from the photo?

    Yes, sometimes brands update their packaging design. We always guarantee you’ll receive the latest and original version.

  • Can I ask questions before buying?
    Of course! We're available to help via WhatsApp or email.
  • Do you have promotions or discounts?
    Yes! Follow us on Instagram or subscribe to our newsletter to receive updates, discounts, and exclusive offers.
  • What is a decant?
    A decant is a portion of original perfume carefully transferred from the official bottle into a smaller spray bottle - known as an atomizer. It’s a practical, affordable, and smart way to try out fragrances without having to buy the full-size bottle. Whether you want to test before buying, carry it in your bag, or build your own personalized collection - decants are the perfect choice for perfume lovers.
  • Is the perfume in the decant original?
    Yes! All our decants are made using 100% original perfumes, sourced from authorized distributors.
  • How are decants made?
    We carry out the process manually, with great care and hygiene. The perfume is transferred into a sterilised spray bottle (atomizer), ready for use.
  • What bottles do you use?
    We use high-quality atomizers, made of glass or plastic, with secure closure. Sizes range from 2 ml to 10 ml.
  • Is it the same concentration as the original bottle?
    Yes. The concentration (Eau de Parfum, Eau de Toilette, etc.) is exactly the same - only the bottle is different.
  • What is a decant for?
    To test a fragrance, travel, carry with you daily, or build a personalized fragrance collection. It’s also a great gift idea!
  • What are the advantages of buying a decant?

    Affordable
    Try luxury perfumes for a fraction of the price of a full bottle.

    Practical
    Carry it in your pocket, bag, while traveling or at the gym. Perfect for daily use.

    Variety
    Build your own collection with different styles, brands, and notes. Switch scents based on your mood or the season.

    No waste
    No need to invest in a full bottle only to find out it doesn’t suit you.

    Perfect for discovering niche perfumes
    Exclusive brands, rare fragrances - all accessible in mini format.

  • How to use a decant?
    Spray like a regular perfume - 1 to 3 sprays per application. Store it away from light and heat to preserve its quality. Try it on your skin throughout the day, in different settings.
  • Where do you ship to and how much does it cost?

    Shipping Costs

    Orders are delivered via courier within the Iberian Peninsula and by post to the Islands.

    Iberian Peninsula:

    • Up to 1 kg: €5.50
    • Up to 2 kg: €6.30
    • Up to 3 kg: €6.95
    • Orders over €40: free shipping

    Islands (Madeira, Azores):

    • Up to 1 kg: 8,50 €
    • Up to 2 kg: 9,50 €

    Islands (Baleare, Canarias):

    • Up to 2 kg: 21.50 €

    The purchase amount used to calculate shipping costs refers exclusively to the total product value, with all applicable discounts already applied at checkout and excluding any shipping fees.

    For orders with a lower value or higher weight than those mentioned above, the following shipping costs apply:

    • Iberian Peninsula:€3.50 (via courier)
    • Islands:Shipping costs are calculated based on the total weight of the products.
  • How long does delivery take?
    • Preparation: 1–2 business days
    • Delivery within the Iberian Peninsula: next business day delivery (via courier)
    • Autonomous regions: 3–5 business days (via postal service)
  • How can I track my order?
    Once your order is shipped, we’ll send you a tracking code so you can follow the delivery. If you have any questions, we’re here to help.
  • Can I return the product?
    Yes, you can return unopened and unused products within 14 days of receiving them. For hygiene reasons, we do not accept returns of used perfumes, decants, or opened cosmetics.
  • What payment methods do you accept?
    • Cards (Visa, MasterCard)
    • PayPal
    • MB Way
    • MB Net (Multibanco)
    • Bank transfer
  • How can I contact you?

    - Email: geral@feora.eu

    - Whatsapp

    - Contact form

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