Our Commitment to Customer Satisfaction
We ensure that all products sold meet the highest quality standards. However, if you experience any issues with your order, we have a clear and fair warranty and returns policy.
1. Product Warranty
All products sold are covered by the legal warranty in force, under the terms of Decree-Law No. 84/2021, of October 18. Movable goods carry a three-year warranty from the date of delivery. If a product shows a manufacturing defect within this period, the customer is entitled to free repair, replacement, price reduction, or full refund, as applicable. The warranty does not cover damage caused by misuse, normal wear and tear, falls, or improper handling.
2. Right of Withdrawal (Returns)
If you change your mind, you may exercise your right of withdrawal within 14 calendar days from the date of receipt of the order, without needing to provide any reason. The product must be returned in perfect condition, unused, in the original packaging, and with all included accessories. Return shipping costs are the customer’s responsibility unless the return is due to an error on our part or a product defect. After receiving and inspecting the returned product, we will process the refund within 14 days.
3. Return and Warranty Procedure
To initiate a return or claim warranty, please follow these steps: Contact our customer support via the email or phone number provided below, indicating your order number and the reason for your request. We will send you detailed instructions on how to return the item or proceed with technical support. Once we receive the item, we will analyze the request and keep you informed of the process status.
4. Exceptions and Restrictions
Certain products cannot be returned, except in the case of defects: Customized or made-to-order items. Sealed items that cannot be returned once opened for hygiene or health protection reasons (e.g., earphones, cosmetic products, etc.).
5. Customer Support
If you have any questions about our warranty and returns policy, our team is available to assist you.